Shipping

We can ship to virtually any address in the United States as well as many military APO addresses.  Note that there may be restrictions on some products depending on the season and/or size of the product.  Our preferred shipping carriers are UPS and FedEx and all orders whether Flat Rate Shipping or qualified Free Shipping orders will ship via Ground service.  APO-addressed orders will ship through USPS Priority Mail service.  Our shipping department will determine the most efficient delivery option based on the recipient mailing address you provide. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Your order will be made in the order in which it is received with weekend orders being processed first on Monday mornings. Depending on the size of your order, standard popcorn orders (non-customized products) received by 11 AM (Arizona Time), will typically be handcrafted, packaged, and shipped on the same weekday. Orders received after 11 AM will ship the following weekday. If you need your order expedited, contact us directly at orders@kettleheroes.com for current express service rates.

Please also note that the shipping rates for many items we sell are based on weight and the dimensions of the outer package. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Kettle Heroes strives to provide the fastest and cheapest shipping solutions for its customers. Unfortunately, although popcorn is light, it takes up a lot of space and consequently, UPS and FedEx charge us using what’s called: dimensional weight. For example, a case of popcorn that weighs 5 LBS is billed by UPS and FedEx as 17 LBS due to the large box required to ship 5 LBS of popcorn.

We encourage you to meet our FREE SHIPPING order value thresholds to avoid shipping charges.  Once your order ships, you will receive an automated email notification including your carrier tracking information.

Please see below for current estimated shipping times via FedEx Ground from Tempe, Arizona:

Terms & Conditions
20% off on your First Order
  • Use code KETTLE to get a 20% discount.
  • Offer applicable on your first ever purchase.
  • Not valid if the coupon is not applied before placing the order.
  • Valid multiple times per user on purchases made on the Kettle Heroes website.
  • Valid on all products on the Kettle Heroes website.
  • Cannot be combined with any other offer.
  • Kettle Heroes has the right to cancel the order if found to be fraudulent in nature.
  • Not valid on wholesale orders.
Terms & Conditions
Free Shipping above $50
  • Valid on all orders with a subtotal over $50 after any discounts and promotions applied (before taxes) and shipping to a recipient within the contiguous U.S.
  • Provides free shipping to one recipient location per order.
  • Does not apply to orders shipping to Alaska, Hawaii, U.S. Territories, and APO Military addresses. A flat shipping fee of $19.99 per order applies to these areas.
  • Bulk recipient gift orders may qualify for free shipping to each recipient address if the order subtotal per shipment is over $50.
  • Kettle Heroes has the right to cancel the order if found to be fraudulent in nature.
  • Not valid on wholesale orders.
Terms & Conditions
20% off on your First Order
  • Use code KETTLE to get a 20% discount.
  • Not valid if the coupon is not applied before placing the order.
  • Valid once per user only on the first order on the Kettle Heroes website.
  • Valid on all products on the Kettle Heroes website.
  • Cannot be combined with any other offer.
  • Kettle Heroes has the right to cancel the order if found to be fraudulent in nature.
  • Not valid on wholesale orders.
Terms & Conditions
Sign up and save 15% on your next order
  • Sign up for the Kettle Heroes newsletter to receive a coupon to get a 15% discount on your next order.
  • Not valid if the coupon is not applied before placing the order.
  • Valid once per user on purchases made on the Kettle Heroes website.
  • Valid on all products on the Kettle Heroes website.
  • Cannot be combined with any other offer.
  • Kettle Heroes has the right to cancel the order if found to be fraudulent in nature.
  • Not valid on wholesale orders.