Believe us, we’ve heard all kinds of questions over the years. We’ve tried to compile some answers to the most frequently asked questions for your reference and review:
How fast will it take to produce my order?
We can usually produce most orders within 1 day depending on when it’s received, the variety of flavors and sizes selected. Most online orders received by 11 AM (MST) will ship same-day or be available for pick-up in the afternoon. Bulk orders for custom favors, gift tins, wholesale accounts, fundraisers, etc. will typically require at least 3-5 business days’ lead time according to production schedules. Please allow extra lead time during the busy holiday season, November 1 – December 31st.
How many days does it take to ship my order?
Please reference our shipping chart for the number of days it will take on average to reach your desired destination. Orders ship from our production facility in Tempe, Arizona. Arizona orders will arrive within 1-2 days via UPS or FedEx.
What's the best way to store popcorn after opening the bag?
Popcorn’s greatest enemies are oxygen, moisture, heat, and light. Minimizing all four elements will greatly reduce the likelihood that your popcorn will spoil before you’re able to eat the entire bag. We recommend re-sealing and storing Kettle Heroes popcorn and kettle corn bags in a dark pantry, cabinet, or even the refrigerator, at or below room temperature. Kettle corn that is exposed to humid climates will become sticky and chewy, so it’s highly advisable that if you’re experiencing a rainstorm or you’re just unlucky to not live in the desert, that you keep your kettle corn bag sealed when possible.
Can I pick up my order from your factory?
Yes, all orders that use a recipient shipping address local to the Phoenix, Arizona metro area are given an option for free “Local Pick-up” during selection of shipping methods. If you are an out-of-towner and visiting Arizona and wish to pick-up your order, please use either our factory address (1705 W. Ruby Dr. Ste 107, Tempe, AZ 85284) as your recipient address to receive the local pick-up shipping option.
Can I find your popcorn in stores?
Yes, we sell our popcorn in many popular retail and grocery stores throughout Arizona, California, Utah, Nevada, New Mexico, Colorado, Texas, Oklahoma, and Louisiana. Please use our “Store Locator” to find the closest stores to the location you provide.
What is the best way to place a bulk order if I need it drop-shipped to multiple recipients?
We recommend you email us the details of any bulk orders that need to be shipped to multiple recipient addresses. We can create one order for you and will upload your recipient shipping list into our shipping software. Simply include a spreadsheet with your recipient shipping information separated out by individual columns. For example, First Name (Column A), Last Name (Column B), Street Address Line 1 (Column C), Street Address Line 2 (Column D), City (Column E), State (Column F), Zip Code (Column G), etc. Please email your bulk order information to firstname.lastname@example.org .
Where do I send my graphics (logos, images, etc.) and design details for custom orders?
Simply email your custom-label design details and graphics to email@example.com . We prefer graphics to be sent in PNG, JPG, PDF, or Adobe Illustrator formats. If your company has specific brand guidelines such as fonts and colors, please share that with us and we’ll do our best to match them. It’s helpful if you know your Font Names and Color (HEX, RGB, or Pantone) codes. We will create initial label proofs and will email you for approval prior to printing.
Should you have any additional questions, please email us at firstname.lastname@example.org or calling us at 1-855-KET-HERO