Free Shipping on orders above $50

Return Policy

Because we are shipping food, we cannot accept back any opened items to ensure food safety for all future customers and staff.  You may return most new, unopened items within 15 days of delivery for a full refund.  We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  However, in most instances, we will remake and ship any items that do not meet our product quality standards.  If we’ve exhausted all options to correct our mistakes and things are still not to your satisfaction, we will then refund your order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Terms & Conditions
  • Offer valid from November 1 to November 11, 2024 (MST) on orders placed at KettleHeroes.com.
  • Use code VETERANSDAY24 at checkout to get 10% off sitewide.
  • Cannot be combined with other discounts or coupons.
  • Wholesale and subscription orders are excluded.
  • Free shipping is available on orders over $50 (after the discount) within the contiguous US.
Terms & Conditions
Free Shipping above $50
  • Valid on all orders with a subtotal over $50 after any discounts and promotions applied (before taxes) and shipping to a recipient within the contiguous U.S.
  • Provides free shipping to one recipient location per order.
  • Does not apply to orders shipping to Alaska, Hawaii, U.S. Territories, and APO Military addresses. A flat shipping fee of $19.99 per order applies to these areas.
  • Bulk recipient gift orders may qualify for free shipping to each recipient address if the order subtotal per shipment is over $50.
  • Kettle Heroes has the right to cancel the order if found to be fraudulent in nature.
  • Not valid on wholesale orders.
Terms & Conditions
20% off on your First Order
  • Use code KETTLE to get a 20% discount.
  • Not valid if the coupon is not applied before placing the order.
  • Valid once per user only on the first order on the Kettle Heroes website.
  • Valid on all products on the Kettle Heroes website.
  • Cannot be combined with any other offer.
  • Kettle Heroes has the right to cancel the order if found to be fraudulent in nature.
  • Not valid on wholesale orders.
Terms & Conditions
Sign up and save 15% on your next order
  • Sign up for the Kettle Heroes newsletter to receive a coupon to get a 15% discount on your next order.
  • Not valid if the coupon is not applied before placing the order.
  • Valid once per user on purchases made on the Kettle Heroes website.
  • Valid on all products on the Kettle Heroes website.
  • Cannot be combined with any other offer.
  • Kettle Heroes has the right to cancel the order if found to be fraudulent in nature.
  • Not valid on wholesale orders.
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